FAQs

 

How do I create an online account?

 

You can click here to register for an online account or select "Create an Account" on the Sign In page.

If you are an existing customer, we’ll ask you for basic information including your customer number and last order number.

If you are a new customer to Grimco, we’ll ask you for basic contact and company information. If you have a company website or social page, feel free to include this link to help us get to know you better.

 

Okay, I've registered for an account. What's next?

 

We will process your application within 24 business hours.

Once approved, you will receive a confirmation email and a link to create your password.  You are now ready to sign in!

If we are unable to verify your business, you'll receive a follow up email asking for more information.  Please know, since we are a wholesaler, we can only sell to those with sign-making equipment or capabilities.

 

 

What if I forgot my password?

 

No problem!  Click here or select Forgot Password on the Sign In page.  Enter in the email address that is associated with your login and you will receive a link to reset your password.

If you don't receive an email, be sure to check your junk folder. If you are still having trouble you may need to enter a different email address. 

 

Can my account have more than one login?

 

Yes! Your company/business can have multiple logins as long as they are different email addresses.

 

 

How do I place an order?

 

Click here to watch a video tutorial! This goes over our order checkout process in a few easy steps.

 

Where can I view my invoices online?

 

You can view and pay your invoices from the Invoice History page which can be found here or once you click on the My Account menu.

This video explains the Invoice History tab and the information you can reference.

Click here for a quick tutorial!

 

Can I pay my invoices online?

 

You sure can! Once signed in, you can navigate to the Invoice History page and access all your invoices. Overdue invoices will be highlighted in red. Select one or more invoices and proceed with payment from there.

Click here for a quick tutorial!

 

What is “My Lists?”

 

My Lists is our version of a Wishlist. This feature allows you to add or save your favorite items all in one location for quick and easy access. You can share, edit and copy your lists any time you want while also viewing pricing and adding items directly to your cart.

Click here to see all you can do with this feature!

 

Can I place an order for pick up?

 

 

You sure can!

As long as the items are available in your local branch, you can select Pick Up during the checkout process on the Order Review page. Simply choose “pick up” on the Shipping Method menu and select a location.

 

 

Can I save my credit card information to my account?

 

 

Yes! Each user can save credit card information under their login by adding a card through the My Saved Payments tab or checking the saved payment box during checkout.

 

 

How do I return an item?

 

You can initiate returns online by navigating to your Order History once logged in. From there you can select the order that contains the item(s) you wish to return and click the “return request” button at the bottom of the order.

Orders that qualify for returns have a status of picked, invoiced, shipped or paid.

Click here for a quick tutorial!

 

How can I receive your emails?

 

You can sign up to receive Grimco Canada emails by sending us an email at [email protected]! Simply provide your email information and select the closest branch to be added to the perfect list for you.